12:38 22 Mar 23
Very prompt and professional from start to finish. Also fairly priced! Mike was our tech and he was super friendly and personable. He did a fantastic job everything he installed is so neat and professional on the wall. Worth every penny to us. Thank you!!
James P. Young III
14:30 11 Mar 23
Yes thanks my service technician did a great job on my service call. Really nice guy. Thanks again for a great job James!
12:49 10 Mar 23
Mike Trainer is knowledgeable, personable, and open to educating a customer who wishes to learn about his system. My service involved a water heater replacement and treatment system service. Great guy; great service! 👍
19:56 08 Mar 23
Mike is a great service rep. Personable, dependable and a great guy all around.
19:20 07 Mar 23
The new technician, Borron, was like working with Mike. Very thorough & professional.Thank y’all for your service.
20:26 06 Mar 23
Always great service! Highly recommend Kinetico.
22:17 28 Feb 23
Johnathan Borron was the technician and he was very personable and did an awesome job.
15:04 23 Feb 23
John was just here servicing my Kinetico equipment. He was very professional!
02:14 23 Feb 23
Best company I have ever trusted with my home. Took care of my inherited water softener system super fast and when there was an issue (not their fault) I called and they were back to my house to fix it in a matter of hours. Whatever they can do, I'll hire them for. Top notch!
17:38 13 Feb 23
Professional, friendly, and willing to accommodate my needs. Had an other appointment this am but squeezed in a 9:00am Kinetico service. When I got the confirmation text it said arrival between 9 and 9:30. 9:30 would be cutting things too close so I called Mike on his cell (it was Super Bowl Sunday) he let me know, and showed up 8:30! Things worked out perfect.
16:05 18 Jan 23
Service experience very good
14:51 17 Jan 23
I had a great experience with Chris from Kinetico. He came out to do a water test on my home well and was very impressed with his knowledge and professionalism. He didn’t try to push selling points for products, he was honest, thorough and answered any questions I had. I would highly recommend Kinetico systems. Thank you Chris. Keep fighting the good fight!
22:39 02 Jan 23
The installers were professional and friendly. We love our new RO water system. No more lugging in water bottles and better for the environment.
19:33 08 Dec 22
15:49 22 Nov 22
Kinetico has always been a top company. It is by far the best investment we’ve made in our home and we have been so pleased with every technician and worker we have come into contact with at this company. They come out right away if there is a problem, they always try to save you money and don’t price gauge you when the service the softener, and they’re always available if you need anything or have questions. I would highly recommend them.
19:11 15 Nov 22
Mike and Chris who assisted us in getting and installing Kinetico drinking water filtration system were amazing. Both were professional, knowledgeable, and efficient. I would recommend Kinetico to anyone looking into reverse osmosis water filtration system and would not look any further. We used Kinetico before in another state and came back to it now. Beyond the fact that the system works, it self cleans and the installation process is seamless. It’s a great investment and will pay for itself in a few years. Strongly recommend Kinetico in Richmond to anyone here and appreciate the opportunity to enjoy their expertise and excellent work ethic!
15:39 02 Nov 22
12:26 21 Oct 22
Love this company. Friendly folks, honest, and very nice system. Well pleased. Explained every thing in detail.PS: Had 2 cups of coffee this morning instead of one. Actually tasted coffee this morning. What a huge improvement.
15:01 19 Oct 22
Service tech was very good. Walked me though my system. Tested my system. Very professional.
18:38 18 Oct 22
The contractor that came out was Mike Trainer. He was well informed, prompt and very professional. I've always been impressed with the associates of Kinetico. I was very pleased. Thank you!
17:25 12 Oct 22
Don't hesitate to use this company! Ask for Mike. He's the best service provider ever!
16:42 12 Oct 22
Wonderful company and wonderful service. Everything was done within the day and they even did a service call out of nowhere because the repair man was in the area already. Will definitely use again if we encounter similar issues.
15:01 12 Oct 22
The K5 Reverse Osmosis Drinking Water System is the best. My water, tea and coffee have never tasted better! Plus I know there's nothing crazy in my drinking water and that gives me peace of mind!
19:39 11 Oct 22
Would definitely recommend Kinetico. The technician was polite, professional and informative. Great company to work with.
15:30 30 Sep 22
Kinectico installer was very professional and explained the entire system. I would recommend them for anyone looking for water filtration!
12:50 30 Sep 22
Great company with absolutely caring staff! They care about your concerns!
17:40 29 Sep 22
Very professional and extremely knowledgeable . Everything looks great!!Mike was terrific Thank you
17:25 28 Sep 22
We have had our Kinetico systems for about 17 years. The water quality is outstanding and once you drink the reverse osmosis water that is all you will want. Will never go without it!! Owner came out to do some maintenance work very professional and courteous. Definitely recommend them!
17:32 23 Sep 22
Kevin Slater came to address some minor issues with our system and was EXTREMELY helpful. Very knowledgeable and explained everything. My wife and I were very satisfied. We love our water system and Kinetico.
16:09 22 Sep 22
Keith serviced my system and explained each step. Answered all my questions and provided information of some things available for service regularly. Excellent!
16:30 21 Sep 22
Kinetico gets 5 star and so does technician. Kevin showed up at time stated and extremely professional and kind - answered all questions and explained everything needed to know-thank you for great services call !!!
21:35 01 Sep 22
When I tell you my water was bad, I mean my water was bad! It would constantly stain my sinks, bath tub, and toilet. It smelled like pure iron and when I would shower I felt like Carrie at the Prom. I really was also concerned about my health. Seriously. I have only had the filter from Kinetico for about a week now and it has been amazing. Just a serious weight lifted off of my shoulders. The whole process from start to finish was very easy and Mike came to my home, inspected everything, and tested my water so I felt certain that I needed the system. Never once did he try to scare me into it with things I didn't know. He was honest and very helpful. When It came to the day of installation he did everything with my permission while I was at work. No stress, no mess, just clean water. I am telling you, it is an expense, but worth every penny when it comes down to your health. I live in an area that everyone has bad water and I am spreading the word 100%.
17:29 01 Sep 22
Mike was very prompt and professional.He reviewed the planned installation and made helpful suggesssions.The job was completed and everything was clean up before leaving.
20:59 19 Aug 22
We had this system installed about 5-6 months ago and had our 1st maintenance done yesterday by Kevin Slater. He showed me everything he was going to do and schooled me on the system. He was very knowledgeable, friendly, and professional. This company is very impressive so far as well as our water quality!
13:57 10 Aug 22
Amazing service as always. Definitely at the top of the list of anything I have augmented to my house. Thank you.
21:39 05 Aug 22
They were right on time and answered all questions about the problem and they were very reasonable and I will call them again
17:43 04 Aug 22
I called for service late on a Friday morning and Kinetico was able to get my water back on that afternoon. John did an excellent job.
14:52 04 Aug 22
Mike, the technician who services my water treatment systems, was prompt in arriving for the appointment; he was (as he has always been), energetic but efficient and thorough in completing the service call. He is very outgoing and friendly as he works and answers my questions in helpful detail.
17:50 29 Jul 22
Very knowledgeable staff. Great customer service.
17:10 24 Jun 22
Our technician Kevin was great...arrived early plus pleasant and professional.He explained all the service that was provided and went the extra mile to help with a dishwasher issue!I appreciate the office notications about time for services.
21:02 22 Jun 22
Mike was very professional and went the extra mile to answer all my questions and providing advice! Would recommend their services to anyone!
17:59 03 Jun 22
Always an excellent experience, always early and overprepared with extra filters in case we want to get more immediately. I would highly recommend!
18:59 02 Jun 22
Requested replacement filters, received the next day and Kinetico kept me informed of the delivery and were very friendly throughout
20:00 27 May 22
This was our first service since moving in to our home. Mike came out and replaced all of our filters and showed us how to service the system ourselves. He explained how everything worked as well as what was hooked up to the system. He was very knowledgeable and friendly.
15:38 29 Apr 22
Very prompt, very polite and knowledgeable. The kind of business you feel proud supporting.
17:36 19 Apr 22
Paul and Diane are excellent to work with! So professional and just amazing people who go above and beyond in their customer service and satisfaction. The whole process from consultation to installation was as easy as can be. The guys that installed our water softener cleaned everything up and it looked like they had never even been there! And, the water quality is everything they said it was. Love my new Kinetico system! Thanks guys!
02:29 19 Apr 22
Paul and Diane are the most amazing, humble people you can meet. I knew absolutely nothing about Water Systems when I met them and their knowledge and passion has won me over! I will forever have a water filtration system. Once you have one you can never go back! Thanks for being amazing people and offering amazing products! You guys are the best!
22:00 15 Apr 22
Had kinetico come out and clean my ducts in my house. Had a smell coming out of one of my vents and not sure why. Two techs came out vacuumed all my ac vents and even cleaned out the ducts under the house then sprayed a sanitizer through the ac and just Iike that the smell is gone !! The guys were very professional and efficient, only took about half a day. Looking forward to my consult about getting my water system installed through them next ! Very very much so suggest them for work for anybody with like needs!!
21:39 15 Apr 22
Awesome company with awesome employees!!
18:19 15 Apr 22
Just had these guys do a whole house duct cleaning and they did an amazing job! I wish I would have done this years ago. True professionals and happen to be super nice guys as well! Would highly recommend anyone thinking about having this done in their own home.
14:17 15 Apr 22
Everything was responsive, timely, and top quality! Chris P, Mike T, and Stacy are professional and courteous and patiently explained everything concerning our water and the products and services they recommended. Thank you!
14:33 14 Apr 22
We had a wonderful experience with Kinetico. Our neighbor had recommended the system to us and Chris came out to test our water within a couple of days after our call to the office. We were very impressed with his knowledge and presenting the system and options to us. Mike was here within the week to install the system. He did an awesome job and walked us through the system after installation. We look forward to continued relationship with this Company and have been so impressed with the entire staff. We highly recommend Kinetico!
21:22 08 Apr 22
Talk about great service! From my consult with Chris to my instal with Mike, this was a wonderfully smooth process and experience. Even Stacey, back at the office, helped ensure the schedule was met. And boy, the taste difference with my water is amazing. I’m literally clutching my water bottle. I consume a gallon of water a day and having served in the Coast Guard and drank from the purity of a glacier, I know water! This is the best, and so worth the cost. Protect your family and your own health. Choose Advanced Water Systems with a top of the line Kenetico system for your water needs.
13:59 06 Apr 22
Mike was excellent as he arrived ahead of the scheduled time and finished ahead of his estimate. Great customer service
13:42 01 Apr 22
Every service member has been very personable and professional. Would recomend Kinetico to anyone in need of a water treatment system.
14:11 25 Mar 22
MR.Bowman was on time, through, and very personable. Overall great experience.
22:57 24 Mar 22
This is a great dealer. They answered my call timely and were very eager to help. They have great customer service. They go above and beyond.
21:59 22 Mar 22
Service is always top notch & any needs are quickly taken care of in a timely manner !!
17:51 08 Mar 22
I cannot say enough good things about this company’s customer service, knowledge of their field of expertise, and passion for the service that they provide. The most professional out of the companies I’d spoken with pertaining to my water issue. Both Chris the sales technician and Mike the service technicians were knowledgeable, professional, and went above and beyond to ensure that my water situation was resolved. I sincerely appreciate the level of service and fix of my water issue. I highly recommend this company.
19:36 07 Mar 22
Mike the installer just left my house , it took him about 4 hours to install both soft water filtration and a reverse osmosis system. That he connected to my fridge and sink,by drilling thru the granite install additional spigot for the purest sweet drinking water. Also drained my hot water heater, removed 1960 ugly water filter. Plus install outside water tap for lawn water. The icing on the cake I can now fill my hot tub wthe soft pure water. Now our clothes won't be falling apart and break out with rashes after we shower. I wish we did this 3 years ago, no more lugging water from the store. We couldn't be more pleased with Mike very knowledgeable and up beat. An absolute pleasure to have Mike in our home. Can't wait to try it out.
17:03 07 Mar 22
Love my K5 drinking water, the installation went so well. Very knowledgeable and great people to work with would highly recommend.
19:02 03 Mar 22
CJ was awesome!!! Great visit and he was extremely helpful. Top notch guy. Thank you all.
22:44 25 Feb 22
This is my second home I’ve used kinetico to install a reverse osmosis water filter and I love them! The service is excellent and the water tastes amazing. Thank you!
18:46 24 Feb 22
Great company! I had a large amount of iron in my well water and am very satisfied with Kinetico's work in helping to eliminate the problem. Worked with Chris and Mike and they were both kind and professional and a pleasure to work with. I look forward to further dealings with Kinetico Advanced Water Systems!
12:51 24 Feb 22
Chris is the best! He didn’t try to upsell us. He made sure we were getting the right system to eliminate the issue we were having with our water. We really appreciate that! Mike did a great job with the installation and removal of our anode rod. Thanks, guys.
21:32 23 Feb 22
CJ was very pleasant, courteous, and professional. He arrived promptly at the appointed time for our service call. For any needs you may have in the future, I would highly recommend that you request him to address your concerns.
20:55 22 Feb 22
We have used Kinetico since we moved in for our home water system. With the softener under the house, we're always embarrassed the technion has to crawl under the house for service. Today, CJ didn't even blink an eye and went straight to work. A very pleasant and efficient young man. A good example of the service we receive year after year.
20:29 22 Feb 22
I love my Kinetico System as much as I love the Kinetico Team! If you're looking for great water and a great group of people to help you with it, look no further. I have zero complaints, nothing but praise on the equipment and prompt, friendly staff!
20:26 22 Feb 22
Thank you for my K-5 Reverse Osmosis! Now my dog and I have pure water!Thank You!
17:59 18 Feb 22
Mike did an awesome job installing our Kinetico whole house water filtration / softener system, and our reverse osmosis drinking water system. Now we no longer need to buy any single use plastic water bottles! Thanks Kinetico!
21:16 17 Feb 22
CJ was a pleasure today! I had my service appointment and he fixed the leak I had! He was professional and very helpful with all my questions. Thank you CJ and Kinetico for always providing great customer service!
17:54 11 Feb 22
I looked into 2 other systems before I decided on Kinectico. The deciding factors: Thoroughness of their tests and customer service - the system is pretty awesome too!Chris Pavie's (Site surveyor and sales) knowledge and professionalism are first rate. No BS unless it stands for Best Service.Mike Trainor (installer) is simply a master at his craft. Very friendly and professional.What is best is their after-installation service. I have called them both for questions and advice and they are more the willing to assist even though they have already been paid. Look no further folks, this is the system/company you want.
17:31 10 Feb 22
I LOVE my Kinetic’s water system!! In this area with super hard water I don not worry about mineral deposits anywhere in my house!! Previously I had mineral deposits in my washing machine, shower, commode and faucets and clearly in my drinking water! Now I have none of that threatening my appliances or me. AND their service personnel is super reliable and friendly!! Even called me to see whether I needed anything that their technician could do or bring while he was in the area soon! Thank you KINETICS!!❤️
21:11 07 Feb 22
Paul was great!! Everyone I spoke to was super patient with explaining the entire process. I am so happy with my system and not to mention I now have the best water I’ve ever tasted in my life! I would recommend Kinetico to everyone I know!! Thank you so much for making my life so much easier!
19:32 02 Feb 22
We have had a Kinetico water system in all our homes since the early 90's. That should tell you all you need to know about the systems. But, you do need to know that of all the systems that we have put in; this experience was the best. Kinetico - Advanced Water Systems of Central Virginia, took care to ensure we had the proper system - not too small and no overkill. They could not get into our house prior to the closing date, so they showed up the next day to ensure we had clean, pure drinking water and soft water for everywhere else.They efficiently used the space where we wanted the system and the installation professional was top notch. Polite, knowledgeable and he went the extra mile to make sure we were happy and everything was just right.If you are on the fence about a water softener or reverse-osmosis drinking water system. Hop on off and call there great people.
15:12 28 Jan 22
FANTASTIC company. We have been delighted with the whole house Filtration System we had installed. MIke, the installer as well as Servicer is professional, courteous, and very knowledgeable. We have had the system for about 2 years now, Flawless Operation.
20:13 27 Jan 22
Excellent service and follow up.