Keith Franz
17:57 09 Apr 26
Johnathon was excellent.Arrived on time and provided exceptional customer service.Highly recommend!
Brian Brown
20:19 06 Apr 26
Definitely awesome service. Very responsive! Very courteous! Very knowledgeable!
Deborah Gentry
20:59 02 Apr 26
Howard DiSavino
16:35 30 Mar 26
Kinetico is always prompt, courteous and do great work.
Wanda Mullens
23:08 27 Mar 26
Kevin did a great job as always.
Mary Ann Jefferson
14:50 27 Mar 26
Cordial and professional I liked Jonathan Borron. A good tech.
David Tanner
15:40 23 Mar 26
Jonathan came out to change the filter and check everything out. He was very informative and took the time to answer all of our questions. We've had a great experience every time with kinetico.
Patricia Browne
16:45 18 Mar 26
Jonathan was personable and professional. He knew the products and able to explain in a way we could understand.
Joseph Fulton
13:28 18 Mar 26
Don Muncy
19:18 17 Mar 26
After 18 months of considering various water treatment systems, mid-February 2026 I decided to have a Kinetico staffer return to my house to further discuss a system installation. Previously I had talked to two neighbors who said that they had the water system and that I would love it. They were right, we do love it and the small amount of space taken in my garage is, frankly, much smaller than I anticipated. The install took a lot less time than I thought it would take - just a tad over 2 hours which included several of my interruptions to ask questions. The installer was truly a gem. He did a wonderful job and left the area free of boxes, debris, etc.A few hours after my installation a relative living in Scottsdale, Arizona called and I mentioned that I just had a Kinetico system installed and was excited to see how it worked. When I mentioned it, I was told that they had one out in Arizona and truly loved theirs as well having had it installed several years ago. It's a small world. And I could immediately tell the water was softer and I am positive that we will enjoy the system for years to come.
Donna Graves
17:29 16 Mar 26
Kinetico advanced Water Systems has highly trained & professional technicians. I really enjoyed meeting Jonathan today, he provided excellent service. Jonathan was punctual, pleasant , & efficient.
Wendy McSweeney
17:11 16 Mar 26
Mike is the best. Always great service from Kinetico.
Richard Ritter
15:18 16 Mar 26
Jonathan was on time..even early! He is professional and easy to work with. He is a real asset to your organization, and a big reason I continue ro work with Kinetico
Robert Read
11:58 15 Mar 26
We have used Kinetico since we moved in for our home water system. With the softener under the house, we're always embarrassed the technician has to crawl under the house for service. Today, Kevin didn't even blink an eye and went straight to work. A very pleasant and efficient young man. A good example of the service we receive year after year.
Karen G
21:46 11 Mar 26
Manuela Moore
18:46 11 Mar 26
Outstanding service. Always fast and friendly
Cathy
17:06 11 Mar 26
Very friendly and efficient. I am very pleased with my water conditioner! And service!
Bhagyesh Patel
16:03 11 Mar 26
Ed Tober
16:39 07 Mar 26
Very professional and helpful
Heath Drader
19:05 06 Mar 26
Very professional, exceptional service.
Bob Turton
18:08 06 Mar 26
Pamela Manner
16:15 06 Mar 26
Mike was very pleasant, courteous, and professional. He took the time to address our concerns about our water system and advised of the next steps that would need to be done at the next maintenance visit. We have had our water system from Kinetico for several years and are very glad that we had purchased our system from such a reputable company.
John Stephens
16:13 05 Mar 26
Mike Trainer was outstanding!
Bobby Harris
19:53 16 Feb 26
CHRIS IS REALLY A GOOD GUY TO REPRESENT YOUR COMPANY. HE WAS VERY INFORMATIVE AND EXPLAINED THE PROCESS FROM A-Z!!!
Sean Merrill
18:17 13 Feb 26
Paul and his team at Kinetico continue to provide specialized and personal service with some of the best customer service I’ve encountered. Their in-depth knowledge gives me the confidence that I have the best treatment plan for my home.
Jean Hartung
17:27 09 Feb 26
David Dickson
21:03 06 Feb 26
Jeffrey Barlow
23:14 02 Feb 26
Alice McMillion
16:36 30 Jan 26
Always professional and accomadating. Very nice and very knowledgeable. So glad I pick Kinetico for my H2O softner!!
Alyson Lawyer
19:05 23 Jan 26
Jonathan knows exactly what to do. He even showed and explained water level, salts, etc. Superb job
Dan Vasquez
18:30 13 Jan 26
After the weekend's water dilemma, my well water came back after all the installation/replacements of parts have been completed. Kinetico AWS finally did an excellent and well deserved applause for his professional installation of a new replacement pressure tank. As scheduled by the office, Paul was so punctual and very reliable and responsive to meet the needs of the customer. Both office staff and technicians are highly respectful and helpful when their assistance is needed. Highly recommended to anyone looking for future water treatment in your property.
Lisa Frazier
23:41 12 Jan 26
Chris was very knowledgeable and easy to talk to. Very thorough
Steve Propst
22:38 06 Jan 26
Mike was my installer was very professional he took the time to explain how everything worked and answered all my questions.
Mary Land
22:01 05 Jan 26
Mike serviced my system today. He really knows all about the system. A really nice guy!
Sang Tran
17:36 05 Jan 26
Mike Trainer is an exceptional tech, and I appreciate having him taking care of our system.
LaDonne Baron
16:44 04 Jan 26
Kinetico's representatives werr great. I had already done some research and found that they really new a lot about the city water system. I knew our water was a big problem because of all the signs I was experiencing and was very worried. We have purchased the Kinetico's water system and already see good results. The service technicians have been great and one in particilarI came out on his own time twice to help me with an issue.They have all gone beyond expectations.
Clay Dillard
17:48 02 Jan 26
Very nice and honest
John Rodgers
18:33 23 Dec 25
My installer was Mike today and he was a top notch Technician. He goes beyond the norm to make sure everything is right the first time. What a pleasure to talk to him today.
Ellie Micklos
19:02 22 Dec 25
Jonathanwas friendly, knowledgeable, and completed the work efficiently. Thank you for good service. 👍
Yuejin Zhang
21:05 19 Dec 25
Billy Martin
15:55 15 Dec 25
Excellent service in all areas.
Ryan Peck
14:57 11 Dec 25
Great service every time they come out. Super friendly and knowledgeable service techs.
Rajeshri Patel
18:07 10 Dec 25
Shelly McDowell
16:48 05 Dec 25
Lee Moring
15:26 04 Dec 25
Greg Taylor
23:17 25 Nov 25
Great staff, especially Stacey.Very helpful and professional.
Myron Schanck
15:39 24 Nov 25
Mike came on time and did a great job.Always very pleasant and informative.
Paul King
18:11 20 Nov 25
My experience has been great from the first phone call to the office. Not pushy at all... very professional and relaxed. (Which is rare if you shop around) Chris came out and did a really good job answering all my questions and explaining my options. Also, thank you to Mike who did a great, and thoughtful, job on the install. It's refreshing to see good service at every level.
Tom Sullivan
15:31 17 Nov 25
Quick and easy water system refresh with Jonathan from Kinetico. Friendly, great explanations and professional.
Ralph Morini
16:51 12 Nov 25
The pressure pump on our well manager failed. Kevin summed up the issue and fixed it quickly. We appreciate Kinetico’s response and successful work.
Paul King
16:28 11 Nov 25
Latrice Tyler
15:19 07 Nov 25
Very pleased with the services. They go over and beyond to get the problem corrected. Thank you Johnathan.
Vincent Pontani
00:31 06 Nov 25
Kenneth was outstanding on the service and provided valuable insights on our sulfur smell originating at the well. A quality professional all through the process!
Lane Mccarthy
19:44 04 Nov 25
Chris Pavie was my tech. Super guy. Informative, and patient, answering all my questions.5 stars 🌟
Lori Nice
19:40 04 Nov 25
Great service every time!
ED TAVERAS
15:34 04 Nov 25
Johnathan did a fantastic job. Showed me how to change the filter and answered all my questions.
Anthony Moogalian
16:57 31 Oct 25
Mike was great. He was very knowledgeable and got my system installed fast
Pamela Martin
17:13 30 Oct 25
I couldn’t be happier with my experience with Kinetico Water Systems. Chris Pavie was wonderful from start to finish, his professionalism, expertise, and customer care truly stood out. The team took the time to thoroughly assess my water system and explained every step of the treatment process in clear, easy-to-understand terms.The installation was quick, clean, and efficient — they arrived on time, respected my property, and made sure everything was running perfectly before leaving. Since the system was installed, the difference in water quality has been incredible — no more hard water stains, and the taste is noticeably better.What impressed me most was their commitment to follow-up. They checked in afterward to make sure everything was performing as expected, which shows they really care about long-term customer satisfaction.Our shower floor results before and after! AMAZING!
Lowell Philbeck
18:36 29 Oct 25
God experience great job!
Robert Ogden
15:21 14 Oct 25
Very responsive to your needs, very pleasant to work with and maintains a good schedule for your service needs. I would highly recommend this company and Kevin.
Mark Clements
14:58 13 Oct 25
Laura Knight
00:05 09 Oct 25
Chris was wonderful. He checks absolutely everything and took the time to explain it all. We really appreciate his hard work!
wayne merchant
15:23 08 Oct 25
Very knowledgeable and helpful, good job!Thank you!!
Brian Young
00:01 01 Oct 25
Great experience with this company! Very professional and reliable. They were able to help us when no others could. Top notch!!!
Davin Washington
22:23 26 Sep 25
Sherry Baxter
15:01 26 Sep 25
JoAnn Adler
10:46 24 Sep 25
We started using them when we moved into our home. They have been very professional and took care of our issues.
Steve Knott
21:40 16 Sep 25
Michael Rawls
18:46 15 Sep 25
Monica Guardado
19:35 03 Sep 25
Mary Ann Schaffer
15:08 03 Sep 25
Just had another outstanding service by Kinetico Advanced Water Systems of Richmond, Virginia. After we drilled a 250 foot well to replace our 60 foot bored well, our water actually got a bit worse because of the dissolved minerals & chemicals at the deeper level. The Kinetico system supplies us with the best household and drinking water we have ever had here in Spotsylvania County. The equipment operates flawlessly. The service technicians are very experienced, knowledgeable, and polite. The annual service membership is reasonably priced and keeps our system running cleanly and efficiently. The Kinetico filtration system is hands-down the best improvement we've made to our home!
Craig Fryer
22:39 02 Sep 25
Chris was right on time and very informative about my water
James Winbush
15:19 28 Aug 25
Another quick and easy service. This is a very customer service oriented company.
Amy Dick
21:31 25 Aug 25
Very impressed with the service and support!
Steve Mileski
21:13 25 Aug 25
Kinetico Advanced Water Systems are wonderful to work with. Kay does a terrific job of getting service scheduled and the teams in the field are extremely knowledgeable, honest and professional. Great company!
Raquel White
16:00 22 Aug 25
Chris was very informative about the options we need to fix our water. He explained everything professionally. We look forward to using this company.
Eric Surine
15:42 21 Aug 25
Courteous, professional, and quick/quality service!
Ryan Moon
15:15 21 Aug 25
Loved working with Paul and his team! Great company and would definitely recommend
Kaitlyn Trujillo
16:44 13 Aug 25
The kinetico team in Richmond has been great! When we thought our reverse osmosis may have been causing issues with our dishwasher they were quick to come out and take a look. The team is knowledgeable and friendly - highly recommend them!
Doris
20:02 11 Aug 25
My contact person was informative, polite, and had a great speaking voice. Your service was prompt and helpful.Thank you
Kevin Larkin
14:29 11 Aug 25
Johnathan was very pleasant and knowledgeable on the system we bought into would definitely recommend to anyone
C Sims
16:00 10 Aug 25
Sorry this post is late. We decided to wait for the new system to work. It was worth the wait. We are very happy that we chose you to install our filtration system. The staff was very professional and friendly. All our questions was answered in detail. We are so glad we chose your company. Mike trainer is passionate and skilled with his work. This man deserves a 10/10 and a bonus on top of that. We highly recommend your company.We also love the outdoor shed. Thanks for everything! 🙏
Jane White
07:26 09 Aug 25
Kevin Slater w/Kinetico Advanced Water Systems provided regular maintenence service for us on July 29. He was friendly, professional and very efficient
Nancy Acree
19:40 08 Aug 25
Chris Pavie very professional and informative. Very knowledgeable for situation
Yash Ravala
17:42 08 Aug 25
Met with Chirs Pavie. On time and very informative. Chris explained our current water condition clearly and shared multiple options on how we can address the situation. Thanks Chris.
Katrina Rose
13:55 04 Aug 25
Kinetics kept me informed of the appt & when the technician was arriving. The technician arrived a bit early, which was nice & was very friendly & detailed in explaining our water issues.
Nancy Buchanan
17:14 01 Aug 25
We have used Kinetico for the last 2 houses and they are very easy to work with and are willing to go above and beyond to make everything work for us.
Michael Charlton
23:10 31 Jul 25
Same day appointment, very knowledgeable, honest assessment, no oversell. Highly recommend.
Mary Lee
22:30 29 Jul 25
Our Kinetico water purification system always provides us with exceptional quality drinking water as well as softness for washing clothes. Can't go wrong....service is always the best!
Martha Worsham
20:27 29 Jul 25
Kevin was knowledgeable and polite.
Elaine Tharpe
17:50 29 Jul 25
Answered all of my questions! Very quick and professional.
Dan B
20:54 22 Jul 25
Great as always. Thank you Johnathan.
Patti Saffioti
16:59 17 Jul 25
Jonathan Did a great job doing a check up on our system. We had some questions that needed an answer. He told us what he recommended and also found a problem and is gonna get us on the schedule to get that fixed. Thanks, Jonathan.
michele battles
13:27 17 Jul 25
We are new to the area and so far our experience with Kinetico has been positive! My experience with Kevin and Israel were great! Israel, especially, has gone above and beyond with customer service! Highly recommended!
Robin Rousseau
22:28 14 Jul 25
Chris was extremely knowledgeable and helpful.
Joan Elinor
14:24 09 Jul 25
Mike is the best! He’s smart, very experienced and a great problem solver. He did my install creating a small profile for the softener and Silica filter and hooked up my filtration system to the kitchen sink and icemaker. He’s also personable, thoughtful and kind. Very grateful I found this company!
Lou Sanabria
00:06 08 Jul 25
Very explicit and friendly.
Sandra Schrader
13:24 07 Jul 25
Knowledgeable and efficient!
Alan Smith
18:04 30 Jun 25
Very informative and made $7K not sound so bad, haha!
Randy Wyche
16:24 30 Jun 25
Chris was awesome. He was very knowledgeable and did not use any kind of pressure at all. He comes highly recommended
