02:57 22 Sep 23
Chris was extremely knowledgeable, professional and friendly. He was very patient with me and answered all of my questions. He showed how the filters worked and also explained the importance and benefits of the drinking water!
18:10 19 Sep 23
Very good technician/sales guy to assess all of our water needs.
17:42 14 Sep 23
Kevin Slater was very patient and informative to my questions, would absolutely recommend!
15:31 12 Sep 23
My technician, Jonathan Borron, was on time, efficient, polite & friendly. Can't get any better than that!!! 🌟
18:29 11 Sep 23
Definitely pleased with Kinetico. Impeccable service and quality! We highly recommend them!
18:12 11 Sep 23
Kinetico always does a great job.
14:14 10 Sep 23
I recently switched over from using the Chesapeake location of Kinetico to the Henrico location and I'm glad I did as my experience has been so much better. Kevin Slater recently came out as my technician and it was a very professional and pleasant experience. He explained to me everything I needed to know to routinely keep up with on my filtration system. All around a good experience.
16:40 08 Sep 23
Great service! On time and answered all questions.
16:50 07 Sep 23
Mike was my installer was very professional he took the time to explain how everything worked and answered all my questions.
Elenor Bae Loving
19:57 06 Sep 23
Very professional.Very knowledgeable.Arrived on time.Would recommend.
17:36 30 Aug 23
Kevin Slater was amazing and efficient. He came on time and greeted my infant and I with kindness. Worked on the task at hand and informed me on how to keep our system working at its best.
16:29 30 Aug 23
Mike came on time and did a great job.
19:07 28 Aug 23
Kinetico advanced Water Systems has highly trained & professional technicians. I really enjoyed meeting Jonathan today, he provided excellent service.
16:51 23 Aug 23
Kevin came out to change the filters and check the system as part of the one year warranty. He was very professional and even suggested coming more often as our iron water was making the filter really dirty. We are glad we purchased the system.
13:09 21 Aug 23
14:54 14 Aug 23
The sales and office staff and service tech’s at Kinetco are simply the best. I would highly recommend them to anybody needing a water treatment system. We’ve had a system for over a year now and they have been great to deal with as far as installation, maintenance checks, etc. Very friendly and attentive to answer any questions that have come up.
17:45 11 Aug 23
The salesman Chris Pavie made a great pitch to us. He also took time and answered all of our questions patiently. Looking forward to doing business with them.
15:41 09 Aug 23
Kevin did a great job as always.
14:33 09 Aug 23
Very knowledgeable, took the time to show me how to change the filters and explained the working of the system.
21:30 03 Aug 23
Pleasent experience with Chris! Shared information and extremwly knowledgable. Best was not a pushy buy now! Has us seriously considering.
Ian Burns Dev
16:53 03 Aug 23
Chris Pavie handled my initial appointment, and Mike Trainer handler the installation service. Chris did a great job checking out my water quality, and listening to me on my water issues, financial situation, and what I was looking for. He fully explained every part and purpose of the system, and gave me a great quote that took my financial needs in mind. He got everything together and scheduled the installation for the very next morning. So fast! Mike came by the next day for the installation and he was also wonderful. He showed up on time and handled everything flawlessly. Installed the water softening system in a great spot, and also installed the filtered water spigot exactly where I wanted it. He had a great attitude and clearly explained everything he did as well. I highly recommend these folks as they will do a great job and significantly improve the water quality of your home. Every day I enjoy the soft water and the bottled-water-level of drinking water I now have. Great work.
17:45 24 Jul 23
Mike, the technician who services my water treatment systems, was prompt in arriving for the appointment; he was (as he has always been), energetic but efficient and thorough in completing the service call. He is very outgoing and friendly as he works and answers my questions in helpful detail.
16:56 24 Jul 23
Extremely personal polite and prompt. Servi was very impressed and ownership and staff was very concerned about any problems I had. The owner came out on the sunday when I was having problems with water I don't say this about many people. But these guys are for real they are honest and very good at what they do
14:34 20 Jul 23
17:16 13 Jul 23
Just great people to work with, answering questions and being very knowledgeable with products. Chris is very very polite and very knowledgeable!!
20:04 10 Jul 23
Very satisfied with Paul Gianos the master technician who came to my house today, punctual and professional. Looking forward to having the Best water softening system installed this week!
19:21 29 Jun 23
Mike is a great service rep. Personable, dependable and a great guy all around.
14:35 13 Jun 23
Love Kinetico—-have for years. Best water by far💦
17:32 02 Jun 23
CUSTOMER SERVICE (KIM) WAS EXCELLENT, SALES GUY WAS EXCELLENT. (KEVIN) INSTALLER WAS EXCELLENT ALSO. THE PROCCESS WAS EASY AND I HAVE REFERRED TO FAMILY AND FRIENDS. WAY TO GO TEAM!
10:30 24 May 23
15:37 01 May 23
I was so impressed with Chris and his professionalism at the consultation. He answered all my questions and gave me great information that I was not aware of about my water. I highly recommend them to all my neighbors and friends here in the Richmond area. I now know that I have safe clean water for family and pets. I highly recommend installing the softener and the K5 for your drinking water.
15:55 28 Apr 23
Service person alerted us with perfect lead time, got the job done efficiently and was a pleasure to deal with. This company sets the standard for this industry.
21:40 24 Apr 23
Very nice guys, well trained
18:11 21 Apr 23
Came on time. Nice, professional, great service
21:07 19 Apr 23
My well water was very hard and had a sulfur smell. It also contained very high iron content that turned all the toilets and facilities that received water a bright orange color. The water from the well also had a high silica content.Advanced Water Systems represents Kinetico. They were able to combine all elements I needed to have the best possible water quality available in our house. The sales and service at Advanced Water Systems are excellent.Chris Pavan came to the house and listened to my description of what I thought was wrong with the water. He tested the water and with the results in hand, we sat down and looked at the options available for my system. In addition to the water softener that dealt with the hardness & iron, we added a carbon sulfur guard to get rid of the sulfur odor. I also wanted an ultraviolet light to kill all bacteria coming into the house. We added a silica filter which coats the silica and prevents it from sticking to the shower walls, and glasses in our kitchen. For our drinking water, we added a reverse osmosis system that has its own tap in the kitchen and feeds the instant hot water, and the refrigerator.Mike, Kevin and Jonathan are the technicians who installed the systems. They are very knowledgeable, well trained, polite and considerate. It's apparent Advanced Water Systems emphasizes customer service in all aspects of their business.Thanks to Advanced Water Systems & Kinetico, I'm very pleased with the water quality in our home and give them my highest recommendation.Gary Schaffer
14:45 31 Mar 23
The technician, Kevin Slater, was very courteous and easy to work with. He asked the right questions to determine if I would need any changes made to my preexisting system.
19:38 28 Mar 23
Great company to work with. . Service has been outstanding would highly recommend to anyone looking for a water treatment system.
23:59 27 Mar 23
Very pleased with Kinetico, service tech Jonathan did a great job!
11:53 25 Mar 23
Just had a complete water treatment system including reverse osmosis installed yesterday. The installer was experienced and very knowledgeable. Already see a big difference in our water.
12:38 22 Mar 23
Very prompt and professional from start to finish. Also fairly priced! Mike was our tech and he was super friendly and personable. He did a fantastic job everything he installed is so neat and professional on the wall. Worth every penny to us. Thank you!!
James P. Young III
14:30 11 Mar 23
Yes thanks my service technician did a great job on my service call. Really nice guy. Thanks again for a great job James!
12:49 10 Mar 23
Mike Trainer is knowledgeable, personable, and open to educating a customer who wishes to learn about his system. My service involved a water heater replacement and treatment system service. Great guy; great service! 👍
19:20 07 Mar 23
The new technician, Borron, was like working with Mike. Very thorough & professional.Thank y’all for your service.
20:26 06 Mar 23
Always great service! Highly recommend Kinetico.
22:17 28 Feb 23
Johnathan Borron was the technician and he was very personable and did an awesome job.
15:04 23 Feb 23
John was just here servicing my Kinetico equipment. He was very professional!
02:14 23 Feb 23
Best company I have ever trusted with my home. Took care of my inherited water softener system super fast and when there was an issue (not their fault) I called and they were back to my house to fix it in a matter of hours. Whatever they can do, I'll hire them for. Top notch!
17:38 13 Feb 23
Professional, friendly, and willing to accommodate my needs. Had an other appointment this am but squeezed in a 9:00am Kinetico service. When I got the confirmation text it said arrival between 9 and 9:30. 9:30 would be cutting things too close so I called Mike on his cell (it was Super Bowl Sunday) he let me know, and showed up 8:30! Things worked out perfect.
16:05 18 Jan 23
Service experience very good
14:51 17 Jan 23
I had a great experience with Chris from Kinetico. He came out to do a water test on my home well and was very impressed with his knowledge and professionalism. He didn’t try to push selling points for products, he was honest, thorough and answered any questions I had. I would highly recommend Kinetico systems. Thank you Chris. Keep fighting the good fight!
22:39 02 Jan 23
The installers were professional and friendly. We love our new RO water system. No more lugging in water bottles and better for the environment.
19:33 08 Dec 22
15:49 22 Nov 22
Kinetico has always been a top company. It is by far the best investment we’ve made in our home and we have been so pleased with every technician and worker we have come into contact with at this company. They come out right away if there is a problem, they always try to save you money and don’t price gauge you when the service the softener, and they’re always available if you need anything or have questions. I would highly recommend them.
19:11 15 Nov 22
Mike and Chris who assisted us in getting and installing Kinetico drinking water filtration system were amazing. Both were professional, knowledgeable, and efficient. I would recommend Kinetico to anyone looking into reverse osmosis water filtration system and would not look any further. We used Kinetico before in another state and came back to it now. Beyond the fact that the system works, it self cleans and the installation process is seamless. It’s a great investment and will pay for itself in a few years. Strongly recommend Kinetico in Richmond to anyone here and appreciate the opportunity to enjoy their expertise and excellent work ethic!
15:39 02 Nov 22
12:26 21 Oct 22
Love this company. Friendly folks, honest, and very nice system. Well pleased. Explained every thing in detail.PS: Had 2 cups of coffee this morning instead of one. Actually tasted coffee this morning. What a huge improvement.
15:01 19 Oct 22
Service tech was very good. Walked me though my system. Tested my system. Very professional.
18:38 18 Oct 22
The contractor that came out was Mike Trainer. He was well informed, prompt and very professional. I've always been impressed with the associates of Kinetico. I was very pleased. Thank you!
17:25 12 Oct 22
Don't hesitate to use this company! Ask for Mike. He's the best service provider ever!
16:42 12 Oct 22
Wonderful company and wonderful service. Everything was done within the day and they even did a service call out of nowhere because the repair man was in the area already. Will definitely use again if we encounter similar issues.
15:01 12 Oct 22
The K5 Reverse Osmosis Drinking Water System is the best. My water, tea and coffee have never tasted better! Plus I know there's nothing crazy in my drinking water and that gives me peace of mind!
19:39 11 Oct 22
Would definitely recommend Kinetico. The technician was polite, professional and informative. Great company to work with.
12:50 30 Sep 22
Great company with absolutely caring staff! They care about your concerns!
17:40 29 Sep 22
Very professional and extremely knowledgeable . Everything looks great!!Mike was terrific Thank you
17:25 28 Sep 22
We have had our Kinetico systems for about 17 years. The water quality is outstanding and once you drink the reverse osmosis water that is all you will want. Will never go without it!! Owner came out to do some maintenance work very professional and courteous. Definitely recommend them!
17:32 23 Sep 22
Kevin Slater came to address some minor issues with our system and was EXTREMELY helpful. Very knowledgeable and explained everything. My wife and I were very satisfied. We love our water system and Kinetico.
16:09 22 Sep 22
Keith serviced my system and explained each step. Answered all my questions and provided information of some things available for service regularly. Excellent!
16:30 21 Sep 22
Kinetico gets 5 star and so does technician. Kevin showed up at time stated and extremely professional and kind - answered all questions and explained everything needed to know-thank you for great services call !!!
21:35 01 Sep 22
When I tell you my water was bad, I mean my water was bad! It would constantly stain my sinks, bath tub, and toilet. It smelled like pure iron and when I would shower I felt like Carrie at the Prom. I really was also concerned about my health. Seriously. I have only had the filter from Kinetico for about a week now and it has been amazing. Just a serious weight lifted off of my shoulders. The whole process from start to finish was very easy and Mike came to my home, inspected everything, and tested my water so I felt certain that I needed the system. Never once did he try to scare me into it with things I didn't know. He was honest and very helpful. When It came to the day of installation he did everything with my permission while I was at work. No stress, no mess, just clean water. I am telling you, it is an expense, but worth every penny when it comes down to your health. I live in an area that everyone has bad water and I am spreading the word 100%.
20:59 19 Aug 22
We had this system installed about 5-6 months ago and had our 1st maintenance done yesterday by Kevin Slater. He showed me everything he was going to do and schooled me on the system. He was very knowledgeable, friendly, and professional. This company is very impressive so far as well as our water quality!
13:57 10 Aug 22
Amazing service as always. Definitely at the top of the list of anything I have augmented to my house. Thank you.
21:39 05 Aug 22
They were right on time and answered all questions about the problem and they were very reasonable and I will call them again
17:43 04 Aug 22
I called for service late on a Friday morning and Kinetico was able to get my water back on that afternoon. John did an excellent job.
17:50 29 Jul 22
Very knowledgeable staff. Great customer service.
17:10 24 Jun 22
Our technician Kevin was great...arrived early plus pleasant and professional.He explained all the service that was provided and went the extra mile to help with a dishwasher issue!I appreciate the office notications about time for services.
21:02 22 Jun 22
Mike was very professional and went the extra mile to answer all my questions and providing advice! Would recommend their services to anyone!
17:59 03 Jun 22
Always an excellent experience, always early and overprepared with extra filters in case we want to get more immediately. I would highly recommend!
18:59 02 Jun 22
Requested replacement filters, received the next day and Kinetico kept me informed of the delivery and were very friendly throughout
20:00 27 May 22
This was our first service since moving in to our home. Mike came out and replaced all of our filters and showed us how to service the system ourselves. He explained how everything worked as well as what was hooked up to the system. He was very knowledgeable and friendly.
15:38 29 Apr 22
Very prompt, very polite and knowledgeable. The kind of business you feel proud supporting.
17:36 19 Apr 22
Paul and Diane are excellent to work with! So professional and just amazing people who go above and beyond in their customer service and satisfaction. The whole process from consultation to installation was as easy as can be. The guys that installed our water softener cleaned everything up and it looked like they had never even been there! And, the water quality is everything they said it was. Love my new Kinetico system! Thanks guys!