Fred Westbrook
14:44 17 Jul 26
Tech was very friendly.
Lowell Philbeck
16:37 16 Jul 26
Quick, efficient great job
LaDonne Baron
00:20 10 Jul 26
Kinetico's representatives werr great. I had already done some research and found that they really new a lot about the city water system. I knew our water was a big problem because of all the signs I was experiencing and was very worried. We have purchased the Kinetico's water system and already see good results. The service technicians have been great and one in particilarI came out on his own time twice to help me with an issue.They have all gone beyond expectations.
Mark Clements
20:45 07 Jul 26
Sean Sullivan
18:28 06 Jul 26
Kevin was prompt, friendly and informative. I have never had an issue working with anyone from Kinetico. Great customer service.
Steve Knott
18:46 30 Jun 26
Great job!
Tootie Search Search
17:33 30 Jun 26
Charles Trimmer
14:55 29 Jun 26
Deanna Losen
19:37 26 Jun 26
Alice McMillion
18:44 24 Jun 26
Always professional and accomadating. Very nice and very knowledgeable. So glad I pick Kinetico for my H2O softner!!
Danielle Breder
17:29 22 Jun 26
Loved my system since install it’s amazing to have soft water again , small leak due to faulty part, simple quick fix by KevinMike & Chris have also been amazingAll around good experience
Bobby Harris
16:20 19 Jun 26
KEVIN IS REALLY A GOOD GUY TO REPRESENT YOUR COMPANY. HE WAS VERY INFORMATIVE AND TOOK THE TIME TO EXPLAIN EVERYTHING!!!
Martha Lemus
19:17 17 Jun 26
Martha Carrasco
19:16 17 Jun 26
william mann
15:16 16 Jun 26
Heath Drader
20:07 13 Jun 26
Very professional, exceptional service.
Gregory Jones
16:39 13 Jun 26
Lisa W
18:16 12 Jun 26
Linda Norris
19:02 11 Jun 26
The service process is seamless from appointment setup to the technician’s visit. Kevin is courteous and professional which is a pleasure to experience! Excellent service.
Kirk Whiting
15:39 11 Jun 26
Ashley Eagle
14:30 10 Jun 26
As always Kevin is an absolute pleasure to work with. He's knowledgeable, friendly, professional, and ready to answer any questions. They whole staff at their shop are so friendly. I absolutely love Kinetico!
Paul
16:23 05 Jun 26
Johnathan is great. Pleasant, excellent service.
Ryan Parry
13:15 02 Jun 26
Always an excellent experience, always early and overprepared with extra filters in case we want to get more immediately. I would highly recommend!
Crystal Coleman
22:36 20 May 26
Chris was a great with coming two hours just give a us an estimate. He was very knowledgeable in what was going on with our water and knew exactly what filter we needed to get started.
Charlie
18:36 19 May 26
Deborah Neely-Fisher
19:33 18 May 26
Great thorough and professional experience. Thanks
Deborah Ware
17:23 18 May 26
Kevin is a highly skilled technician and has excellent customer service skills. He is always on time and knowledgeable in the water filtration field. I would highly recommend to my family & friends.
Tracy Rutledge
22:29 04 May 26
I was very impressed with the whole presentation. I learned a lot. Your representative was awesome. Thank you
kristen moslow
13:55 04 May 26
John Heyser
19:30 01 May 26
Kevin was very knowledgeable and able to fix my system in a very short period of time. Highly recommend Advanced Water Systems.
William Evers
16:39 30 Apr 26
The tech, Kevin, is professional, courteous and knows is stuff. Advanced Water Systems has already been responsive in addressing my questions and concerns. A+ for Kevin and AWS.
Bryan C
16:03 29 Apr 26
Kevin has been Great! He is knowledgeable and helpful. Thank you!
Thomas Smith
22:35 28 Apr 26
Chris is very knowledgeable in his presentation and answering our questions. Looking forward to working with Chris.
Bob
17:40 20 Apr 26
Kevin was very professional, courteous, and patient with all our questions which is greatly appreciated. Thank you.
Keith Franz
17:57 09 Apr 26
Johnathon was excellent.Arrived on time and provided exceptional customer service.Highly recommend!
Brian Brown
20:19 06 Apr 26
Definitely awesome service. Very responsive! Very courteous! Very knowledgeable!
Deborah Gentry
20:59 02 Apr 26
Howard DiSavino
16:35 30 Mar 26
Kinetico is always prompt, courteous and do great work.
Wanda Mullens
23:08 27 Mar 26
Kevin did a great job as always.
Mary Ann Jefferson
14:50 27 Mar 26
Cordial and professional I liked Jonathan Borron. A good tech.
David Tanner
15:40 23 Mar 26
Jonathan came out to change the filter and check everything out. He was very informative and took the time to answer all of our questions. We've had a great experience every time with kinetico.
Patricia Browne
16:45 18 Mar 26
Jonathan was personable and professional. He knew the products and able to explain in a way we could understand.
Joseph Fulton
13:28 18 Mar 26
Don Muncy
19:18 17 Mar 26
After 18 months of considering various water treatment systems, mid-February 2026 I decided to have a Kinetico staffer return to my house to further discuss a system installation. Previously I had talked to two neighbors who said that they had the water system and that I would love it. They were right, we do love it and the small amount of space taken in my garage is, frankly, much smaller than I anticipated. The install took a lot less time than I thought it would take - just a tad over 2 hours which included several of my interruptions to ask questions. The installer was truly a gem. He did a wonderful job and left the area free of boxes, debris, etc.A few hours after my installation a relative living in Scottsdale, Arizona called and I mentioned that I just had a Kinetico system installed and was excited to see how it worked. When I mentioned it, I was told that they had one out in Arizona and truly loved theirs as well having had it installed several years ago. It's a small world. And I could immediately tell the water was softer and I am positive that we will enjoy the system for years to come.
Donna Graves
17:29 16 Mar 26
Kinetico advanced Water Systems has highly trained & professional technicians. I really enjoyed meeting Jonathan today, he provided excellent service. Jonathan was punctual, pleasant , & efficient.
Wendy McSweeney
17:11 16 Mar 26
Mike is the best. Always great service from Kinetico.
Richard Ritter
15:18 16 Mar 26
Jonathan was on time..even early! He is professional and easy to work with. He is a real asset to your organization, and a big reason I continue ro work with Kinetico
Robert Read
11:58 15 Mar 26
We have used Kinetico since we moved in for our home water system. With the softener under the house, we're always embarrassed the technician has to crawl under the house for service. Today, Kevin didn't even blink an eye and went straight to work. A very pleasant and efficient young man. A good example of the service we receive year after year.
Karen G
21:46 11 Mar 26
Manuela Moore
18:46 11 Mar 26
Outstanding service. Always fast and friendly
Cathy
17:06 11 Mar 26
Very friendly and efficient. I am very pleased with my water conditioner! And service!
Bhagyesh Patel
16:03 11 Mar 26
Ed Tober
16:39 07 Mar 26
Very professional and helpful
Bob Turton
18:08 06 Mar 26
Pamela Manner
16:15 06 Mar 26
Mike was very pleasant, courteous, and professional. He took the time to address our concerns about our water system and advised of the next steps that would need to be done at the next maintenance visit. We have had our water system from Kinetico for several years and are very glad that we had purchased our system from such a reputable company.
John Stephens
16:13 05 Mar 26
Mike Trainer was outstanding!
Sean Merrill
18:17 13 Feb 26
Paul and his team at Kinetico continue to provide specialized and personal service with some of the best customer service I’ve encountered. Their in-depth knowledge gives me the confidence that I have the best treatment plan for my home.
Jean Hartung
17:27 09 Feb 26
David Dickson
21:03 06 Feb 26
Jeffrey Barlow
23:14 02 Feb 26
Alyson Lawyer
19:05 23 Jan 26
Jonathan knows exactly what to do. He even showed and explained water level, salts, etc. Superb job
Dan Vasquez
18:30 13 Jan 26
After the weekend's water dilemma, my well water came back after all the installation/replacements of parts have been completed. Kinetico AWS finally did an excellent and well deserved applause for his professional installation of a new replacement pressure tank. As scheduled by the office, Paul was so punctual and very reliable and responsive to meet the needs of the customer. Both office staff and technicians are highly respectful and helpful when their assistance is needed. Highly recommended to anyone looking for future water treatment in your property.
Lisa Frazier
23:41 12 Jan 26
Chris was very knowledgeable and easy to talk to. Very thorough
Steve Propst
22:38 06 Jan 26
Mike was my installer was very professional he took the time to explain how everything worked and answered all my questions.
Mary Land
22:01 05 Jan 26
Mike serviced my system today. He really knows all about the system. A really nice guy!
Sang Tran
17:36 05 Jan 26
Mike Trainer is an exceptional tech, and I appreciate having him taking care of our system.
Clay Dillard
17:48 02 Jan 26
Very nice and honest
John Rodgers
18:33 23 Dec 25
My installer was Mike today and he was a top notch Technician. He goes beyond the norm to make sure everything is right the first time. What a pleasure to talk to him today.
Ellie Micklos
19:02 22 Dec 25
Jonathanwas friendly, knowledgeable, and completed the work efficiently. Thank you for good service. 👍
Yuejin Zhang
21:05 19 Dec 25
Billy Martin
15:55 15 Dec 25
Excellent service in all areas.
Ryan Peck
14:57 11 Dec 25
Great service every time they come out. Super friendly and knowledgeable service techs.
Rajeshri Patel
18:07 10 Dec 25
Shelly McDowell
16:48 05 Dec 25
Lee Moring
15:26 04 Dec 25
Greg Taylor
23:17 25 Nov 25
Great staff, especially Stacey.Very helpful and professional.
Myron Schanck
15:39 24 Nov 25
Mike came on time and did a great job.Always very pleasant and informative.
Paul King
18:11 20 Nov 25
My experience has been great from the first phone call to the office. Not pushy at all... very professional and relaxed. (Which is rare if you shop around) Chris came out and did a really good job answering all my questions and explaining my options. Also, thank you to Mike who did a great, and thoughtful, job on the install. It's refreshing to see good service at every level.
Tom Sullivan
15:31 17 Nov 25
Quick and easy water system refresh with Jonathan from Kinetico. Friendly, great explanations and professional.
Ralph Morini
16:51 12 Nov 25
The pressure pump on our well manager failed. Kevin summed up the issue and fixed it quickly. We appreciate Kinetico’s response and successful work.
Paul King
16:28 11 Nov 25
Latrice Tyler
15:19 07 Nov 25
Very pleased with the services. They go over and beyond to get the problem corrected. Thank you Johnathan.
Vincent Pontani
00:31 06 Nov 25
Kenneth was outstanding on the service and provided valuable insights on our sulfur smell originating at the well. A quality professional all through the process!
Lane Mccarthy
19:44 04 Nov 25
Chris Pavie was my tech. Super guy. Informative, and patient, answering all my questions.5 stars 🌟
Lori Nice
19:40 04 Nov 25
Great service every time!
ED TAVERAS
15:34 04 Nov 25
Johnathan did a fantastic job. Showed me how to change the filter and answered all my questions.
Anthony Moogalian
16:57 31 Oct 25
Mike was great. He was very knowledgeable and got my system installed fast
Pamela Martin
17:13 30 Oct 25
I couldn’t be happier with my experience with Kinetico Water Systems. Chris Pavie was wonderful from start to finish, his professionalism, expertise, and customer care truly stood out. The team took the time to thoroughly assess my water system and explained every step of the treatment process in clear, easy-to-understand terms.The installation was quick, clean, and efficient — they arrived on time, respected my property, and made sure everything was running perfectly before leaving. Since the system was installed, the difference in water quality has been incredible — no more hard water stains, and the taste is noticeably better.What impressed me most was their commitment to follow-up. They checked in afterward to make sure everything was performing as expected, which shows they really care about long-term customer satisfaction.Our shower floor results before and after! AMAZING!
Robert Ogden
15:21 14 Oct 25
Very responsive to your needs, very pleasant to work with and maintains a good schedule for your service needs. I would highly recommend this company and Kevin.
Laura Knight
00:05 09 Oct 25
Chris was wonderful. He checks absolutely everything and took the time to explain it all. We really appreciate his hard work!
wayne merchant
15:23 08 Oct 25
Very knowledgeable and helpful, good job!Thank you!!
Brian Young
00:01 01 Oct 25
Great experience with this company! Very professional and reliable. They were able to help us when no others could. Top notch!!!
Davin Washington
22:23 26 Sep 25
Sherry Baxter
15:01 26 Sep 25
JoAnn Adler
10:46 24 Sep 25
We started using them when we moved into our home. They have been very professional and took care of our issues.
Michael Rawls
18:46 15 Sep 25
Monica Guardado
19:35 03 Sep 25
Mary Ann Schaffer
15:08 03 Sep 25
Just had another outstanding service by Kinetico Advanced Water Systems of Richmond, Virginia. After we drilled a 250 foot well to replace our 60 foot bored well, our water actually got a bit worse because of the dissolved minerals & chemicals at the deeper level. The Kinetico system supplies us with the best household and drinking water we have ever had here in Spotsylvania County. The equipment operates flawlessly. The service technicians are very experienced, knowledgeable, and polite. The annual service membership is reasonably priced and keeps our system running cleanly and efficiently. The Kinetico filtration system is hands-down the best improvement we've made to our home!
Craig Fryer
22:39 02 Sep 25
Chris was right on time and very informative about my water
James Winbush
15:19 28 Aug 25
Another quick and easy service. This is a very customer service oriented company.
