OUR REVIEWS

Amy Norris
Amy Norris
20:48 20 Feb 24
Kevin S. Wonderful technician. On time and knowledgeable about his work.
Lisa James
Lisa James
18:01 19 Feb 24
The technician shared his knowledge and answered all of my questions.
Jerry Green
Jerry Green
15:02 15 Feb 24
Patricia Kropac
Patricia Kropac
04:54 10 Feb 24
Technician was on time and did a thorough job. Very pleased.
Albert Freer
Albert Freer
21:27 09 Feb 24
Johnathan Borron was the technician and he was very personable and did an awesome job.
Teresa Watson
Teresa Watson
21:22 09 Feb 24
Johnathan serviced the filters and we are good to go! Thank you!
Virginia HIll
Virginia HIll
15:58 09 Feb 24
Donna Jack
Donna Jack
18:19 01 Feb 24
Alice McMillion
Alice McMillion
14:54 26 Jan 24
Always professional and accomadating. Very nice and very knowledgeable. So glad I pick Kinetico for my H2O softner!!
Carol Souza
Carol Souza
18:50 19 Jan 24
Jonathan did such an excellent job in explaining the system's functions to me and provided friendly and professional service.I would highly recommend Kinetico to family and friends!Carol
Frances Lippert
Frances Lippert
16:35 17 Jan 24
Extremely personal polite and prompt. Servi was very impressed and ownership and staff was very concerned about any problems I had. The owner came out on the sunday when I was having problems with water I don't say this about many people. But these guys are for real they are honest and very good at what they do
Alex Kniffin
Alex Kniffin
20:21 15 Jan 24
Everyone in this company is so nice and trustworthy
eric simmons
eric simmons
15:27 14 Jan 24
Great experience, and Mike my Technician is phenomenal. I delayed writing my evaluation a couple days so I could evaluate the system to some degree. I’ll just say this was a great investment we can feel the difference in the water and the drinking water is great. And the he installation was as smooth as could be.
Jonathan was awesome.
Elaine Tk
Elaine Tk
19:47 10 Jan 24
Definitely pleased with Kinetico. Impeccable service and quality! We highly recommend them! Jonathan is an awesome tech!!
Steve Propst
Steve Propst
18:54 09 Jan 24
Mike was my installer was very professional he took the time to explain how everything worked and answered all my questions.
William Evers
William Evers
16:56 09 Jan 24
Arrived on time; technician was very pleasant and performed the work promptly.
aung khine
aung khine
14:34 08 Jan 24
Stephen Grant
Stephen Grant
18:02 22 Dec 23
John did an awesome job doing annual checkup on our Kinetico whole house water filtration / softener system, and our reverse osmosis drinking water system. He replaced the main filter & added bags of salt, which saved my aging back. Thanks much Kinetico!
Matthew Rogers
Matthew Rogers
15:47 20 Dec 23
Can’t wait to get my system installed. Very knowledgeable and helpful crew
Calvin Harrison
Calvin Harrison
03:30 19 Dec 23
Kinetico Advanced Water Systems of Central Virginia has provided SUPER customer service. Kay responded to my text messages immediately and Ms. Stacey worked tirelessly to get my estimate to me within minutes of receiving my Email. I am impressed.I have been using Kinetico systems for over 10 years. This will be my third K5 Drinking Water Station. When the Kinetico adds say, “…high Quality Water”, they are NOT joking.I have used Kinetico service representatives since 2009 for water softeners, chlorine removal, and the K5 Drinking Water Station. I have always been extremely satisfied.I have to say, both Kay and Ms. Stacey at Kinetico Advanced Water Systems of Central Virginia have provided the fastest service and most pleasant experience I have ever had. I look forward to working with them through the coming years.
pheath ram
pheath ram
19:45 18 Dec 23
Helpful, informative consult on my water condition and next steps to take to address the issue.
Mike McLaughlin
Mike McLaughlin
17:49 15 Dec 23
Kinetico always does a great job.
Vaishnav Vanamala
Vaishnav Vanamala
16:34 05 Dec 23
The explanation was perfect with facts and was able to make me understand the details about the area and the water and the river that I didn’t knew about. I would rate 5 on 5
Genalyn Sok
Genalyn Sok
15:47 29 Nov 23
Chris was great! He answered all my questions and was very thorough. He showed pictures and explained water systems in a way that made me understand.
David Dickson
David Dickson
21:47 27 Nov 23
Wendy Coleman
Wendy Coleman
19:01 03 Nov 23
Everyone we have had contact with has been extremely professional and pleasant. We highly recommend this company.
Justin Waddell
Justin Waddell
15:00 03 Nov 23
We appreciate them coming out to test our water and to talk to us about their product lines.
Regina Howard
Regina Howard
12:41 02 Nov 23
Love Kinetico—-have for years. Best water by far💦. Mike is a wonderful asset to your company.
Camille Kencitzski
Camille Kencitzski
18:16 31 Oct 23
Amazing company with Phenomenal service! Our service Tech Jonathan is professional, friendly and always a wealth of knowledge with our questions or concerns! We are very happy customers!!
betty woodson
betty woodson
19:45 30 Oct 23
Kimberli Wilson
Kimberli Wilson
20:19 24 Oct 23
Very professional team and knowledgeable about the water systems.
Devin Talley
Devin Talley
18:19 23 Oct 23
I've always had a great experience with kinetico and their technicians. They are all very patient, very reasonable, and getting a system installed was fairly affordable and very easy. They even accommodated moving the filtration system into our garage. And running a line into the house so that we didn't have any issues with fitting the system under our sink
Tim Nye
Tim Nye
15:22 20 Oct 23
We bought this home a year ago and needed to change the house water filter and UV lamp in our water system. We contacted Advanced water systems of central VA and could not have been happier. A 5 star experience from my initial phone call to the completed service call. The technician, Kevin Slater, was friendly, polite, efficient and knowledgeable. He was kind enough to answer all my questions about our houses water system. Thank you for the excellent service.*****
Selena Barnes
Selena Barnes
21:40 18 Oct 23
Josh Ball
Josh Ball
23:13 15 Oct 23
Chris Pavie was the Technician at my residence, that conducted the Test of the Water in its current condition.The Test from Chris Pavie, was professional and precise. Thank You for the Diagnosis of testing the Water, and providing a resolution of amending.
Gregory Robbins
Gregory Robbins
21:31 13 Oct 23
First service, Went very well, really pleased.
Rose Domayer
Rose Domayer
14:28 12 Oct 23
Always a pleasure working with any service tech who comes. Today was Kevin! Great guy!!
Gerry Haalboom
Gerry Haalboom
21:16 11 Oct 23
Mike arrived on time and did a very good job of the installation. The taste of the water is much improved.
Debbie Stevenson
Debbie Stevenson
14:47 11 Oct 23
Wow!! Great customer service. That is something we need more of in our services to the public. Kevin, thank you so much for taking time to teach me more about the system. I know you probably should not have been over here that long, but I do appreciate it. Thank you all for being a fantastic dedicated business!
Anuradha Verma
Anuradha Verma
18:09 09 Oct 23
I think Chris Pavie explained the things so well and cleared all our doubts regarding water testing and filters, I would definitely go for filter system with them. Thanks to Kinetico and Chris.
Dave Eshbach
Dave Eshbach
18:07 04 Oct 23
Cristen Coukos
Cristen Coukos
15:32 26 Sep 23
Chris is great ! Very informative and helpful!
Michelle Greenidge
Michelle Greenidge
02:57 22 Sep 23
Chris was extremely knowledgeable, professional and friendly. He was very patient with me and answered all of my questions. He showed how the filters worked and also explained the importance and benefits of the drinking water!
Patricia Watson
Patricia Watson
19:31 21 Sep 23
Chester Wagstaff
Chester Wagstaff
18:10 19 Sep 23
Very good technician/sales guy to assess all of our water needs.
Cheryl Rush
Cheryl Rush
15:31 12 Sep 23
My technician, Jonathan Borron, was on time, efficient, polite & friendly. Can't get any better than that!!! 🌟
June B
June B
14:14 10 Sep 23
I recently switched over from using the Chesapeake location of Kinetico to the Henrico location and I'm glad I did as my experience has been so much better. Kevin Slater recently came out as my technician and it was a very professional and pleasant experience. He explained to me everything I needed to know to routinely keep up with on my filtration system. All around a good experience.
Tileston Venable
Tileston Venable
16:40 08 Sep 23
Great service! On time and answered all questions.
Elenor Bae Loving
Elenor Bae Loving
19:57 06 Sep 23
Very professional.Very knowledgeable.Arrived on time.Would recommend.
Donna Mirro
Donna Mirro
15:11 01 Sep 23
Darlene Trent
Darlene Trent
21:44 31 Aug 23
Adora Mills
Adora Mills
17:36 30 Aug 23
Kevin Slater was amazing and efficient. He came on time and greeted my infant and I with kindness. Worked on the task at hand and informed me on how to keep our system working at its best.
Myron Schanck
Myron Schanck
16:29 30 Aug 23
Mike came on time and did a great job.
Donna Graves
Donna Graves
19:07 28 Aug 23
Kinetico advanced Water Systems has highly trained & professional technicians. I really enjoyed meeting Jonathan today, he provided excellent service.
David Tanner
David Tanner
16:51 23 Aug 23
Kevin came out to change the filters and check the system as part of the one year warranty. He was very professional and even suggested coming more often as our iron water was making the filter really dirty. We are glad we purchased the system.
Decatur Longmire
Decatur Longmire
13:09 21 Aug 23
Good
Raymond Liens
Raymond Liens
15:37 15 Aug 23
Rick Mormando
Rick Mormando
14:54 14 Aug 23
The sales and office staff and service tech’s at Kinetco are simply the best. I would highly recommend them to anybody needing a water treatment system. We’ve had a system for over a year now and they have been great to deal with as far as installation, maintenance checks, etc. Very friendly and attentive to answer any questions that have come up.
Terry Crayton
Terry Crayton
17:45 11 Aug 23
The salesman Chris Pavie made a great pitch to us. He also took time and answered all of our questions patiently. Looking forward to doing business with them.
Wanda Mullens
Wanda Mullens
15:41 09 Aug 23
Kevin did a great job as always.
Curtis Harris
Curtis Harris
14:33 09 Aug 23
Very knowledgeable, took the time to show me how to change the filters and explained the working of the system.
Roger Murphy
Roger Murphy
21:30 03 Aug 23
Pleasent experience with Chris! Shared information and extremwly knowledgable. Best was not a pushy buy now! Has us seriously considering.
Ian Burns Dev
Ian Burns Dev
16:53 03 Aug 23
Chris Pavie handled my initial appointment, and Mike Trainer handler the installation service. Chris did a great job checking out my water quality, and listening to me on my water issues, financial situation, and what I was looking for. He fully explained every part and purpose of the system, and gave me a great quote that took my financial needs in mind. He got everything together and scheduled the installation for the very next morning. So fast! Mike came by the next day for the installation and he was also wonderful. He showed up on time and handled everything flawlessly. Installed the water softening system in a great spot, and also installed the filtered water spigot exactly where I wanted it. He had a great attitude and clearly explained everything he did as well. I highly recommend these folks as they will do a great job and significantly improve the water quality of your home. Every day I enjoy the soft water and the bottled-water-level of drinking water I now have. Great work.
Joe Mattys
Joe Mattys
17:45 24 Jul 23
Mike, the technician who services my water treatment systems, was prompt in arriving for the appointment; he was (as he has always been), energetic but efficient and thorough in completing the service call. He is very outgoing and friendly as he works and answers my questions in helpful detail.
Becky Hinkle
Becky Hinkle
14:34 20 Jul 23
Very good
Rick Slusser
Rick Slusser
15:04 14 Jul 23
philip corwin
philip corwin
17:16 13 Jul 23
Just great people to work with, answering questions and being very knowledgeable with products. Chris is very very polite and very knowledgeable!!
rdangler1
rdangler1
20:04 10 Jul 23
Very satisfied with Paul Gianos the master technician who came to my house today, punctual and professional. Looking forward to having the Best water softening system installed this week!
Kathy Lester
Kathy Lester
19:21 29 Jun 23
Mike is a great service rep. Personable, dependable and a great guy all around.
Becky E
Becky E
18:43 13 Jun 23
Amy Norris
Amy Norris
17:32 02 Jun 23
CUSTOMER SERVICE (KIM) WAS EXCELLENT, SALES GUY WAS EXCELLENT. (KEVIN) INSTALLER WAS EXCELLENT ALSO. THE PROCCESS WAS EASY AND I HAVE REFERRED TO FAMILY AND FRIENDS. WAY TO GO TEAM!
Peggy Ball
Peggy Ball
10:30 24 May 23
Great job
Traci LaBounty
Traci LaBounty
15:37 01 May 23
I was so impressed with Chris and his professionalism at the consultation. He answered all my questions and gave me great information that I was not aware of about my water. I highly recommend them to all my neighbors and friends here in the Richmond area. I now know that I have safe clean water for family and pets. I highly recommend installing the softener and the K5 for your drinking water.
Sandy Tarant
Sandy Tarant
15:55 28 Apr 23
Service person alerted us with perfect lead time, got the job done efficiently and was a pleasure to deal with. This company sets the standard for this industry.
Keith Edmonds
Keith Edmonds
21:40 24 Apr 23
Very nice guys, well trained
Nancy Wilson
Nancy Wilson
18:11 21 Apr 23
Came on time. Nice, professional, great service
Gary Schaffer
Gary Schaffer
21:07 19 Apr 23
My well water was very hard and had a sulfur smell. It also contained very high iron content that turned all the toilets and facilities that received water a bright orange color. The water from the well also had a high silica content.Advanced Water Systems represents Kinetico. They were able to combine all elements I needed to have the best possible water quality available in our house. The sales and service at Advanced Water Systems are excellent.Chris Pavan came to the house and listened to my description of what I thought was wrong with the water. He tested the water and with the results in hand, we sat down and looked at the options available for my system. In addition to the water softener that dealt with the hardness & iron, we added a carbon sulfur guard to get rid of the sulfur odor. I also wanted an ultraviolet light to kill all bacteria coming into the house. We added a silica filter which coats the silica and prevents it from sticking to the shower walls, and glasses in our kitchen. For our drinking water, we added a reverse osmosis system that has its own tap in the kitchen and feeds the instant hot water, and the refrigerator.Mike, Kevin and Jonathan are the technicians who installed the systems. They are very knowledgeable, well trained, polite and considerate. It's apparent Advanced Water Systems emphasizes customer service in all aspects of their business.Thanks to Advanced Water Systems & Kinetico, I'm very pleased with the water quality in our home and give them my highest recommendation.Gary Schaffer
Jenna Nelson
Jenna Nelson
14:45 31 Mar 23
The technician, Kevin Slater, was very courteous and easy to work with. He asked the right questions to determine if I would need any changes made to my preexisting system.
Shannon Pooler
Shannon Pooler
15:44 29 Mar 23
Nancy Powell
Nancy Powell
19:38 28 Mar 23
Great company to work with. . Service has been outstanding would highly recommend to anyone looking for a water treatment system.
Anthony Cacciola
Anthony Cacciola
23:59 27 Mar 23
Very pleased with Kinetico, service tech Jonathan did a great job!
carol orrell
carol orrell
11:53 25 Mar 23
Just had a complete water treatment system including reverse osmosis installed yesterday. The installer was experienced and very knowledgeable. Already see a big difference in our water.
Abbie Williams
Abbie Williams
12:38 22 Mar 23
Very prompt and professional from start to finish. Also fairly priced! Mike was our tech and he was super friendly and personable. He did a fantastic job everything he installed is so neat and professional on the wall. Worth every penny to us. Thank you!!
James P. Young III
James P. Young III
14:30 11 Mar 23
Yes thanks my service technician did a great job on my service call. Really nice guy. Thanks again for a great job James!
AK Man
AK Man
12:49 10 Mar 23
Mike Trainer is knowledgeable, personable, and open to educating a customer who wishes to learn about his system. My service involved a water heater replacement and treatment system service. Great guy; great service! 👍
James Hudson
James Hudson
19:20 07 Mar 23
The new technician, Borron, was like working with Mike. Very thorough & professional.Thank y’all for your service.
Jamie K
Jamie K
20:26 06 Mar 23
Always great service! Highly recommend Kinetico.
Ruthie Hammond
Ruthie Hammond
15:04 23 Feb 23
John was just here servicing my Kinetico equipment. He was very professional!
Rachel
Rachel
02:14 23 Feb 23
Best company I have ever trusted with my home. Took care of my inherited water softener system super fast and when there was an issue (not their fault) I called and they were back to my house to fix it in a matter of hours. Whatever they can do, I'll hire them for. Top notch!
Alan Elias
Alan Elias
17:38 13 Feb 23
Professional, friendly, and willing to accommodate my needs. Had an other appointment this am but squeezed in a 9:00am Kinetico service. When I got the confirmation text it said arrival between 9 and 9:30. 9:30 would be cutting things too close so I called Mike on his cell (it was Super Bowl Sunday) he let me know, and showed up 8:30! Things worked out perfect.
GRACE YANCEY
GRACE YANCEY
18:03 01 Feb 23
Nathan Matheny
Nathan Matheny
14:48 23 Jan 23
Larry Brooks
Larry Brooks
16:05 18 Jan 23
Service experience very good
Josh Schweizer
Josh Schweizer
14:51 17 Jan 23
I had a great experience with Chris from Kinetico. He came out to do a water test on my home well and was very impressed with his knowledge and professionalism. He didn’t try to push selling points for products, he was honest, thorough and answered any questions I had. I would highly recommend Kinetico systems. Thank you Chris. Keep fighting the good fight!
Tricia Powers
Tricia Powers
22:39 02 Jan 23
The installers were professional and friendly. We love our new RO water system. No more lugging in water bottles and better for the environment.
alan jones
alan jones
19:08 27 Dec 22
Mitchell Bays
Mitchell Bays
19:33 08 Dec 22
Awesome Service
Jim Rogers
Jim Rogers
17:20 02 Dec 22
kristin martin
kristin martin
15:49 22 Nov 22
Kinetico has always been a top company. It is by far the best investment we’ve made in our home and we have been so pleased with every technician and worker we have come into contact with at this company. They come out right away if there is a problem, they always try to save you money and don’t price gauge you when the service the softener, and they’re always available if you need anything or have questions. I would highly recommend them.
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