OUR REVIEWS

Jim Rogers
Jim Rogers
17:20 02 Dec 22
kristin martin
kristin martin
15:49 22 Nov 22
Kinetico has always been a top company. It is by far the best investment we’ve made in our home and we have been so pleased with every technician and worker we have come into contact with at this company. They come out right away if there is a problem, they always try to save you money and don’t price gauge you when the service the softener, and they’re always available if you need anything or have questions. I would highly recommend them.
Tatsiana Singh
Tatsiana Singh
19:11 15 Nov 22
Mike and Chris who assisted us in getting and installing Kinetico drinking water filtration system were amazing. Both were professional, knowledgeable, and efficient. I would recommend Kinetico to anyone looking into reverse osmosis water filtration system and would not look any further. We used Kinetico before in another state and came back to it now. Beyond the fact that the system works, it self cleans and the installation process is seamless. It’s a great investment and will pay for itself in a few years. Strongly recommend Kinetico in Richmond to anyone here and appreciate the opportunity to enjoy their expertise and excellent work ethic!
Jeffrey Haise
Jeffrey Haise
15:39 02 Nov 22
Great.
James Mustian
James Mustian
12:26 21 Oct 22
Love this company. Friendly folks, honest, and very nice system. Well pleased. Explained every thing in detail.PS: Had 2 cups of coffee this morning instead of one. Actually tasted coffee this morning. What a huge improvement.
William Ellis
William Ellis
15:01 19 Oct 22
Service tech was very good. Walked me though my system. Tested my system. Very professional.
BJ Thornburg
BJ Thornburg
18:38 18 Oct 22
The contractor that came out was Mike Trainer. He was well informed, prompt and very professional. I've always been impressed with the associates of Kinetico. I was very pleased. Thank you!
Rose Domayer
Rose Domayer
17:25 12 Oct 22
Don't hesitate to use this company! Ask for Mike. He's the best service provider ever!
Master Yi
Master Yi
16:42 12 Oct 22
Wonderful company and wonderful service. Everything was done within the day and they even did a service call out of nowhere because the repair man was in the area already. Will definitely use again if we encounter similar issues.
Stacey Slater
Stacey Slater
15:01 12 Oct 22
The K5 Reverse Osmosis Drinking Water System is the best. My water, tea and coffee have never tasted better! Plus I know there's nothing crazy in my drinking water and that gives me peace of mind!
Carl Kroll
Carl Kroll
19:42 11 Oct 22
Cindy Cain
Cindy Cain
19:39 11 Oct 22
Would definitely recommend Kinetico. The technician was polite, professional and informative. Great company to work with.
Frank Dionne
Frank Dionne
15:30 30 Sep 22
Kinectico installer was very professional and explained the entire system. I would recommend them for anyone looking for water filtration!
Robin Hickman
Robin Hickman
12:50 30 Sep 22
Great company with absolutely caring staff! They care about your concerns!
Lori Kessler
Lori Kessler
17:40 29 Sep 22
Very professional and extremely knowledgeable . Everything looks great!!Mike was terrific Thank you
Amy Palmi
Amy Palmi
17:25 28 Sep 22
We have had our Kinetico systems for about 17 years. The water quality is outstanding and once you drink the reverse osmosis water that is all you will want. Will never go without it!! Owner came out to do some maintenance work very professional and courteous. Definitely recommend them!
Bruce McKechnie
Bruce McKechnie
17:32 23 Sep 22
Kevin Slater came to address some minor issues with our system and was EXTREMELY helpful. Very knowledgeable and explained everything. My wife and I were very satisfied. We love our water system and Kinetico.
Jean Stettler
Jean Stettler
16:09 22 Sep 22
Keith serviced my system and explained each step. Answered all my questions and provided information of some things available for service regularly. Excellent!
Jason Trigo
Jason Trigo
17:11 21 Sep 22
Elizabeth Duncan
Elizabeth Duncan
16:30 21 Sep 22
Kinetico gets 5 star and so does technician. Kevin showed up at time stated and extremely professional and kind - answered all questions and explained everything needed to know-thank you for great services call !!!
M. Silas
M. Silas
21:35 01 Sep 22
When I tell you my water was bad, I mean my water was bad! It would constantly stain my sinks, bath tub, and toilet. It smelled like pure iron and when I would shower I felt like Carrie at the Prom. I really was also concerned about my health. Seriously. I have only had the filter from Kinetico for about a week now and it has been amazing. Just a serious weight lifted off of my shoulders. The whole process from start to finish was very easy and Mike came to my home, inspected everything, and tested my water so I felt certain that I needed the system. Never once did he try to scare me into it with things I didn't know. He was honest and very helpful. When It came to the day of installation he did everything with my permission while I was at work. No stress, no mess, just clean water. I am telling you, it is an expense, but worth every penny when it comes down to your health. I live in an area that everyone has bad water and I am spreading the word 100%.
Richard Valentine
Richard Valentine
17:29 01 Sep 22
Mike was very prompt and professional.He reviewed the planned installation and made helpful suggesssions.The job was completed and everything was clean up before leaving.
Abigail Borden
Abigail Borden
20:59 19 Aug 22
We had this system installed about 5-6 months ago and had our 1st maintenance done yesterday by Kevin Slater. He showed me everything he was going to do and schooled me on the system. He was very knowledgeable, friendly, and professional. This company is very impressive so far as well as our water quality!
Dan B
Dan B
13:57 10 Aug 22
Amazing service as always. Definitely at the top of the list of anything I have augmented to my house. Thank you.
Billy Conner
Billy Conner
21:39 05 Aug 22
They were right on time and answered all questions about the problem and they were very reasonable and I will call them again
Tom Werz
Tom Werz
17:43 04 Aug 22
I called for service late on a Friday morning and Kinetico was able to get my water back on that afternoon. John did an excellent job.
Joe Mattys
Joe Mattys
14:52 04 Aug 22
Mike, the technician who services my water treatment systems, was prompt in arriving for the appointment; he was (as he has always been), energetic but efficient and thorough in completing the service call. He is very outgoing and friendly as he works and answers my questions in helpful detail.
Tom Rush
Tom Rush
17:50 29 Jul 22
Very knowledgeable staff. Great customer service.
Ken Philo
Ken Philo
17:20 08 Jul 22
mable fortune
mable fortune
17:10 24 Jun 22
Our technician Kevin was great...arrived early plus pleasant and professional.He explained all the service that was provided and went the extra mile to help with a dishwasher issue!I appreciate the office notications about time for services.
Steven Weber
Steven Weber
21:02 22 Jun 22
Mike was very professional and went the extra mile to answer all my questions and providing advice! Would recommend their services to anyone!
Ryan Parry
Ryan Parry
17:59 03 Jun 22
Always an excellent experience, always early and overprepared with extra filters in case we want to get more immediately. I would highly recommend!
Michael Slusser
Michael Slusser
18:59 02 Jun 22
Requested replacement filters, received the next day and Kinetico kept me informed of the delivery and were very friendly throughout
Carolyn Marie
Carolyn Marie
20:00 27 May 22
This was our first service since moving in to our home. Mike came out and replaced all of our filters and showed us how to service the system ourselves. He explained how everything worked as well as what was hooked up to the system. He was very knowledgeable and friendly.
diane gianos
diane gianos
17:09 24 May 22
Had the water expert come out check my water, very professional no high pressure sales. Ended up going with a drinking water system, love my purified water! Install went smooth no more bottled water …
Len Santalucia
Len Santalucia
19:51 13 May 22
Anne Dunnburg
Anne Dunnburg
20:27 11 May 22
Dana Witt
Dana Witt
22:41 07 May 22
Tim Emery
Tim Emery
17:46 06 May 22
Rodney Spears
Rodney Spears
15:38 29 Apr 22
Very prompt, very polite and knowledgeable. The kind of business you feel proud supporting.
Jackie Parker
Jackie Parker
17:36 19 Apr 22
Paul and Diane are excellent to work with! So professional and just amazing people who go above and beyond in their customer service and satisfaction. The whole process from consultation to installation was as easy as can be. The guys that installed our water softener cleaned everything up and it looked like they had never even been there! And, the water quality is everything they said it was. Love my new Kinetico system! Thanks guys!
Jonathon Davis
Jonathon Davis
02:29 19 Apr 22
Paul and Diane are the most amazing, humble people you can meet. I knew absolutely nothing about Water Systems when I met them and their knowledge and passion has won me over! I will forever have a water filtration system. Once you have one you can never go back! Thanks for being amazing people and offering amazing products! You guys are the best!
Kevin Slater
Kevin Slater
22:00 15 Apr 22
Had kinetico come out and clean my ducts in my house. Had a smell coming out of one of my vents and not sure why. Two techs came out vacuumed all my ac vents and even cleaned out the ducts under the house then sprayed a sanitizer through the ac and just Iike that the smell is gone !! The guys were very professional and efficient, only took about half a day. Looking forward to my consult about getting my water system installed through them next ! Very very much so suggest them for work for anybody with like needs!!
Megan Slater
Megan Slater
21:39 15 Apr 22
Awesome company with awesome employees!!
Bob Proost
Bob Proost
18:19 15 Apr 22
Just had these guys do a whole house duct cleaning and they did an amazing job! I wish I would have done this years ago. True professionals and happen to be super nice guys as well! Would highly recommend anyone thinking about having this done in their own home.
Perry Pascual
Perry Pascual
14:17 15 Apr 22
Everything was responsive, timely, and top quality! Chris P, Mike T, and Stacy are professional and courteous and patiently explained everything concerning our water and the products and services they recommended. Thank you!
Joni Delph
Joni Delph
14:33 14 Apr 22
We had a wonderful experience with Kinetico. Our neighbor had recommended the system to us and Chris came out to test our water within a couple of days after our call to the office. We were very impressed with his knowledge and presenting the system and options to us. Mike was here within the week to install the system. He did an awesome job and walked us through the system after installation. We look forward to continued relationship with this Company and have been so impressed with the entire staff. We highly recommend Kinetico!
Michael Moyers
Michael Moyers
21:22 08 Apr 22
Talk about great service! From my consult with Chris to my instal with Mike, this was a wonderfully smooth process and experience. Even Stacey, back at the office, helped ensure the schedule was met. And boy, the taste difference with my water is amazing. I’m literally clutching my water bottle. I consume a gallon of water a day and having served in the Coast Guard and drank from the purity of a glacier, I know water! This is the best, and so worth the cost. Protect your family and your own health. Choose Advanced Water Systems with a top of the line Kenetico system for your water needs.
Ed Robey
Ed Robey
19:51 08 Apr 22
Paul Lewis
Paul Lewis
13:59 06 Apr 22
Mike was excellent as he arrived ahead of the scheduled time and finished ahead of his estimate. Great customer service
Glenn Vanlesser
Glenn Vanlesser
13:42 01 Apr 22
Every service member has been very personable and professional. Would recomend Kinetico to anyone in need of a water treatment system.
Bob Turton
Bob Turton
15:57 29 Mar 22
Jim Stanley
Jim Stanley
14:11 25 Mar 22
MR.Bowman was on time, through, and very personable. Overall great experience.
Sam Svhutte
Sam Svhutte
22:57 24 Mar 22
This is a great dealer. They answered my call timely and were very eager to help. They have great customer service. They go above and beyond.
Anthony Ramos
Anthony Ramos
17:53 24 Mar 22
Matt&Denise Haas
Matt&Denise Haas
21:59 22 Mar 22
Service is always top notch & any needs are quickly taken care of in a timely manner !!
Manuela Moore
Manuela Moore
19:58 12 Mar 22
Jenn B.
Jenn B.
17:51 08 Mar 22
I cannot say enough good things about this company’s customer service, knowledge of their field of expertise, and passion for the service that they provide. The most professional out of the companies I’d spoken with pertaining to my water issue. Both Chris the sales technician and Mike the service technicians were knowledgeable, professional, and went above and beyond to ensure that my water situation was resolved. I sincerely appreciate the level of service and fix of my water issue. I highly recommend this company.
C B Jr.
C B Jr.
21:55 07 Mar 22
Jim Grahek
Jim Grahek
19:36 07 Mar 22
Mike the installer just left my house , it took him about 4 hours to install both soft water filtration and a reverse osmosis system. That he connected to my fridge and sink,by drilling thru the granite install additional spigot for the purest sweet drinking water. Also drained my hot water heater, removed 1960 ugly water filter. Plus install outside water tap for lawn water. The icing on the cake I can now fill my hot tub wthe soft pure water. Now our clothes won't be falling apart and break out with rashes after we shower. I wish we did this 3 years ago, no more lugging water from the store. We couldn't be more pleased with Mike very knowledgeable and up beat. An absolute pleasure to have Mike in our home. Can't wait to try it out.
Meredith Hopper
Meredith Hopper
17:03 07 Mar 22
Love my K5 drinking water, the installation went so well. Very knowledgeable and great people to work with would highly recommend.
Patrick Rosier
Patrick Rosier
20:37 03 Mar 22
Jennings Dawson
Jennings Dawson
19:02 03 Mar 22
CJ was awesome!!! Great visit and he was extremely helpful. Top notch guy. Thank you all.
Kristin Carleton
Kristin Carleton
22:44 25 Feb 22
This is my second home I’ve used kinetico to install a reverse osmosis water filter and I love them! The service is excellent and the water tastes amazing. Thank you!
Bill Briggs
Bill Briggs
20:07 24 Feb 22
Joshua Carlson
Joshua Carlson
18:46 24 Feb 22
Great company! I had a large amount of iron in my well water and am very satisfied with Kinetico's work in helping to eliminate the problem. Worked with Chris and Mike and they were both kind and professional and a pleasure to work with. I look forward to further dealings with Kinetico Advanced Water Systems!
Kimberly Jackson
Kimberly Jackson
12:51 24 Feb 22
Chris is the best! He didn’t try to upsell us. He made sure we were getting the right system to eliminate the issue we were having with our water. We really appreciate that! Mike did a great job with the installation and removal of our anode rod. Thanks, guys.
Pamela Manner
Pamela Manner
21:32 23 Feb 22
CJ was very pleasant, courteous, and professional. He arrived promptly at the appointed time for our service call. For any needs you may have in the future, I would highly recommend that you request him to address your concerns.
Robert Read
Robert Read
20:55 22 Feb 22
We have used Kinetico since we moved in for our home water system. With the softener under the house, we're always embarrassed the technion has to crawl under the house for service. Today, CJ didn't even blink an eye and went straight to work. A very pleasant and efficient young man. A good example of the service we receive year after year.
Sabina Stiller
Sabina Stiller
20:29 22 Feb 22
I love my Kinetico System as much as I love the Kinetico Team! If you're looking for great water and a great group of people to help you with it, look no further. I have zero complaints, nothing but praise on the equipment and prompt, friendly staff!
Traci Labounty
Traci Labounty
20:26 22 Feb 22
Thank you for my K-5 Reverse Osmosis! Now my dog and I have pure water!Thank You!
Stephen Grant
Stephen Grant
17:59 18 Feb 22
Mike did an awesome job installing our Kinetico whole house water filtration / softener system, and our reverse osmosis drinking water system. Now we no longer need to buy any single use plastic water bottles! Thanks Kinetico!
Nancy McDaniel
Nancy McDaniel
21:16 17 Feb 22
CJ was a pleasure today! I had my service appointment and he fixed the leak I had! He was professional and very helpful with all my questions. Thank you CJ and Kinetico for always providing great customer service!
Tillie James
Tillie James
21:49 16 Feb 22
John Clark
John Clark
17:54 11 Feb 22
I looked into 2 other systems before I decided on Kinectico. The deciding factors: Thoroughness of their tests and customer service - the system is pretty awesome too!Chris Pavie's (Site surveyor and sales) knowledge and professionalism are first rate. No BS unless it stands for Best Service.Mike Trainor (installer) is simply a master at his craft. Very friendly and professional.What is best is their after-installation service. I have called them both for questions and advice and they are more the willing to assist even though they have already been paid. Look no further folks, this is the system/company you want.
Iris Graves
Iris Graves
17:31 10 Feb 22
I LOVE my Kinetic’s water system!! In this area with super hard water I don not worry about mineral deposits anywhere in my house!! Previously I had mineral deposits in my washing machine, shower, commode and faucets and clearly in my drinking water! Now I have none of that threatening my appliances or me. AND their service personnel is super reliable and friendly!! Even called me to see whether I needed anything that their technician could do or bring while he was in the area soon! Thank you KINETICS!!❤️
Dawn Reaves
Dawn Reaves
21:11 07 Feb 22
Paul was great!! Everyone I spoke to was super patient with explaining the entire process. I am so happy with my system and not to mention I now have the best water I’ve ever tasted in my life! I would recommend Kinetico to everyone I know!! Thank you so much for making my life so much easier!
christopher loboda
christopher loboda
19:32 02 Feb 22
We have had a Kinetico water system in all our homes since the early 90's. That should tell you all you need to know about the systems. But, you do need to know that of all the systems that we have put in; this experience was the best. Kinetico - Advanced Water Systems of Central Virginia, took care to ensure we had the proper system - not too small and no overkill. They could not get into our house prior to the closing date, so they showed up the next day to ensure we had clean, pure drinking water and soft water for everywhere else.They efficiently used the space where we wanted the system and the installation professional was top notch. Polite, knowledgeable and he went the extra mile to make sure we were happy and everything was just right.If you are on the fence about a water softener or reverse-osmosis drinking water system. Hop on off and call there great people.
James Scholze
James Scholze
15:12 28 Jan 22
FANTASTIC company. We have been delighted with the whole house Filtration System we had installed. MIke, the installer as well as Servicer is professional, courteous, and very knowledgeable. We have had the system for about 2 years now, Flawless Operation.
Jamey Brads
Jamey Brads
20:13 27 Jan 22
Excellent service and follow up.
SARBJIT JASWAL
SARBJIT JASWAL
21:51 26 Jan 22
Ghassan Harika
Ghassan Harika
21:30 14 Jan 22
Alyson Lawyer
Alyson Lawyer
11:23 14 Jan 22
Cathy Fischer
Cathy Fischer
17:17 11 Jan 22
Sharon Ocampo
Sharon Ocampo
17:30 10 Dec 21
Originally I was scheduled for 11-12p but due to some issues was moved back to 12-1pm. They made sure to contact me and make me aware of the inconvenience, other companies won’t do that and have you waiting for them. Vasi was great. He was friendly and patient in answering all my questions and he was great with all my dogs which was a plus. I am very pleased with the service/maintenance performed.
Keith Franz
Keith Franz
20:08 08 Dec 21
Mark Chavis
Mark Chavis
21:35 13 Nov 21
Mike and CJ were very professional and efficient. They did an outstanding job on the install and I really appreciate the great work they did.
Sarah Tofani
Sarah Tofani
17:27 12 Nov 21
Paul came today for yearly service and spent time showing me how to change my own filter, gave me tips on extending their life and also fixed the electricity outlet in my laundry room! I have clean water and LIGHTS!!!
Carolyn Springer
Carolyn Springer
17:38 10 Nov 21
Brenda Jones
Brenda Jones
17:18 08 Nov 21
Mike & CJ arrived on time & we’re very competent & quickly installed our system. Enjoyed working with them
Rheanna Lewis
Rheanna Lewis
14:21 29 Sep 21
Stacey and Paul did an outstanding job. I was with another company, because I found out through a mortgage refinance that I had E. coli in my well. The company had been jerking me around for a month and a half trying to sell me one of their systems for way more than I could afford. After several failed attempts to get the problem fixed, my neighbor recommended Kinetico. I called them yesterday around 2pm. The problem was fixed by 5pm for half the price the other company wanted to charge me. Not only did Paul fix the problem well, but he also took the time to explain what was needed for the job and WHY. As a single mom, I hate being mansplained to. I am a reasonably intelligent woman, but I’m not a plumber. Paul PATIENTLY explained what each piece of equipment was doing and why it was important. In the long run, he probably saved me double what I spent and was patient and kind about it. Words cannot explain how appreciative I am. I will be returning to Paul for any future issues and referring any friends I have to them.
Jeannie Slater
Jeannie Slater
01:10 28 Sep 21
The staff at Kinetico are very knowledgeable and friendly. Great customer service. Highly recommended!
Luke Saville
Luke Saville
17:52 27 Sep 21
These guys are amazing. They were very flexible with installation times and gave me options about where I wanted the filters to go, whether I wanted fridge hookup, etc. The install was flawless and looks like it was always there. The water tastes great, 10 year warranty, I have 0 complaints.
Tawaka White
Tawaka White
23:04 23 Sep 21
I have used Kinetico to filter my well water for over 20 years. We had to lay it to rest and replace it with a newer model. I could not be more pleased. We added the reverse osmosis system with mineral cartridges and bye bye bottled water. The staff is so friendly and helpful. I had some concerns about the life of my warranty and even 30 days after my install they worked with me. They get an A+ rating !
Marie Long
Marie Long
18:41 10 Sep 21
Exceptional experience and service. Went above and beyond my expectations. I’m a customer for life.
Sandra Alexander
Sandra Alexander
03:11 05 Jul 21
Even after 3 years the team responds to your text within 15 minutes. Even on 4th of July holiday. I was in the store shopping on 4th of July and I needed pellets for my canister. But there were 3 different kinds so I sent a pic to the Kinetico Team and Within 10 MINUTES I had a response. I had additional questions and they were quick to respond even after a 3 YEAR AGO PURCHASE. You just gonna love them and the system that works like a charm.
MaryGail Walton
MaryGail Walton
20:38 15 Jun 21
Paul & David replaced our old system in our home. They were professional and personable. Their work was done swiftly and accurately. We have had no problems with the system in the 4 years since installation. I would highly recommend this company and their products.
Nancy Powell
Nancy Powell
21:34 12 Jun 21
Great company to work with. . Service has been outstanding would highly recommend to anyone looking for a water treatment system.
Bill Rushing
Bill Rushing
12:54 12 Jun 21
My family and I were in need of help with the taste and smell of the water coming from our well. Fortunately, I called Kinetico and one of their experts came out and installed a filtration system in our home. But, they didn’t sell me the system I wanted, they sold me the system I needed. I wanted everything they had, but was educated by the representative who was installing the system. One year later, I called them with issues I was having with using a lot of peroxide. Paul Gianos drove out to our home and found the issue immediately. He installed the pipes so filtered water would not be used outside the house, only inside. Finally, someone who makes house calls and genuinely cared about the customer. We are fortunate Kinetico really knows their systems. Thanks to all of you and your continued help.
Israel Melendez
Israel Melendez
14:17 16 May 21
The Kinetico team is among the best business people I have ever done business with. From the very start they have been thorough in ensuring my understanding of the water treatment products and the system I needed. Every time I need service "one call is all" I have to do. Definitely a great team and product.